Kostenloser Rückgabe- und Erstattungsrichtlinien-Generator

Why You Need a Return & Refund Policy

A clear return policy is one of the top factors customers consider before buying online. Beyond customer trust, it's legally required:

• EU Consumer Rights Directive: Mandatory 14-day right of withdrawal for all online purchases
• FTC (US): Requires clear disclosure of return and refund terms before purchase
• Credit card processors: Require published refund policies to handle chargeback disputes
• Consumer trust: 67% of shoppers check return policy before buying

What Our Return Policy Generator Includes

• ✅ Return window and eligibility (14, 30, 60, 90 days — you choose)
• ✅ Condition requirements for returns
• ✅ Non-returnable items list (digital goods, gift cards, etc.)
• ✅ Step-by-step return initiation process
• ✅ Return shipping: who pays, how to ship
• ✅ Refund method and timeline
• ✅ Exchange policy
• ✅ Damaged/defective items procedure
• ✅ EU 14-day withdrawal right (with model form)
• ✅ Order cancellation policy

Customize for Your Store

The generator adapts to your preferences: return period (14-90 days), return condition (unused, any reason, defective only), refund type (full, partial, exchange, store credit), and return shipping (customer pays, free returns, split).