Free Return & Refund Policy Generator

Generate a professional return and refund policy for your online store — free, instant, no signup. Custom return windows, exchanges, EU compliant.

Generate Your Return Policy →

Why You Need a Return & Refund Policy

A clear return policy is one of the top factors customers consider before buying online. Beyond customer trust, it's legally required:

EU Consumer Rights Directive: Mandatory 14-day right of withdrawal for all online purchases
FTC (US): Requires clear disclosure of return and refund terms before purchase
Credit card processors: Require published refund policies to handle chargeback disputes
Consumer trust: 67% of shoppers check return policy before buying

What Our Return Policy Generator Includes

✅ Return window and eligibility (14, 30, 60, 90 days — you choose)
✅ Condition requirements for returns
✅ Non-returnable items list (digital goods, gift cards, etc.)
✅ Step-by-step return initiation process
✅ Return shipping: who pays, how to ship
✅ Refund method and timeline
✅ Exchange policy
✅ Damaged/defective items procedure
✅ EU 14-day withdrawal right (with model form)
✅ Order cancellation policy

Customize for Your Store

The generator adapts to your preferences: return period (14-90 days), return condition (unused, any reason, defective only), refund type (full, partial, exchange, store credit), and return shipping (customer pays, free returns, split).

Generate Free Return Policy →

About Return Policy Generator

Generate ecommerce return and refund policies. Cover return windows, conditions, refund methods, exchanges, return shipping, and non-returnable items. Free, instant, no signup.

Complete Return Terms

Return window, item condition requirements, refund methods, restocking fees, exchanges, and shipping costs.

Ecommerce-Ready

Designed for online stores. Works with Shopify, WooCommerce, Etsy, Amazon, and custom storefronts.

Policy Customization

Set return periods by product category. Non-returnable items list. International return provisions.

Customer-Friendly

Clear, transparent language that builds trust. Reduces support tickets by setting clear expectations.

📋 Common Use Cases

Launching a New Online Store

Generate a complete return policy before your first sale so customers know exactly what to expect if they need to send something back.

Updating from Store Credit to Cash Refunds

Quickly revise your policy when you change your refund method, return window, or start offering exchanges instead of refunds.

Selling Across Multiple States or Countries

Produce a policy that accounts for varying consumer protection laws, including EU distance selling regulations and state-specific return rights.

Adding Seasonal or Holiday Extensions

Create a temporary holiday return policy with extended windows for gifts and seasonal purchases.

🪜 How to Use This Tool

Enter your store name and return details
Provide your business name, website URL, and the standard return window you offer (e.g., 30 days, 60 days).

Set your refund and exchange rules
Choose whether you offer full refunds, store credit only, exchanges, or a combination. Set conditions like unworn or unopened requirements.

Specify return shipping and fees
Decide who pays for return shipping, whether you charge restocking fees, and any exceptions for defective or incorrect items.

Generate and publish your policy
Review the complete return policy and add it to your website, order confirmation emails, and customer service pages.

Frequently Asked Questions

Is this generator really free?▼

Yes. All generators on iluv.tools are completely free. No signup, no account, no credit card required.

Can I use the generated content commercially?▼

Yes. Content generated by our tools is yours to use. For legal documents, we recommend having them reviewed by a qualified professional.

Are AI-generated legal documents valid?▼

Our policy generators create GDPR/CCPA-informed templates covering required disclosures and standard clauses. They are templates, not legal advice. For business-critical legal documents, consult an attorney.

How does the AI generation work?▼

AI generators use an API to generate content based on your inputs. Your prompts are processed through our secure endpoint to produce the generated content.